This transaction may be used by a seller to inform its customer of an increase or decrease in the amount the customer is being charged, relative to a previously transmitted Invoice (810) or previously received Purchase Order (850). A buyer can use the 812 to request an adjustment from a supplier.
This transaction does not address the details of returns, only the accounting effects as a result of the return. The EDI 180 transaction Return Merchandise Authorization/Notification transaction is used to request or authorize returns.The reasons for use 812 may include:
- Item was defective
- Product ordered was not received
- Goods were or are being returned
- Actual quantity delivered was greater or less than that ordered
- There was an error in the pricing of the item in the original PO or invoice