Loblaws Store Number Information
We have a database of Loblaws store numbers so if you send us an invoice and the store number on the invoice is not in our database, you will receive an error report. If you used a store number, which already exists in the database, but Loblaws has changed the number, Loblaws will send you an administrative report, which is a Loblaws rejection.

Loblaws does not inform us when they change or add a new store number; thus we have to rely on our clients to send us this data. It is important to contact us by email when you receive a new store or a modification to an existing store BEFORE you submit your invoice via EDI. Following this procedure will save you from errors (some costly to you) and save you time.

If you get a notice concerning the opening of a new store, send an email to service@fsiedi.com. The subject should read "Loblaws New Store Number" and the following information should appear in the body of the email:
  • The store number (always five digits - if less than five, prefix with leading zeroes).
  • Then name of the store.
  • The complete address, including the postal code. We have not need the phone number.

For store number changes or changes to other store information, send an email to service@fsiedi.com. The subject should read "Loblaws Store Changes" and the following information should appear in the body of the email:
The former store number (or other data) with the message "change to" and the new data. Remember that all store numbers are five digits. If less than five, prefix with leading zeroes. We do not need the phone number.

Error Report Procedure

If you did not follow the above procedure or ignored a new store opening/change memo, you will receive an error report. There are two types of error reports concerning store numbers: "Invalid Store Number," which is rejection from Faxinating, and "Customer Not Found," which is a Loblaws Administrative Message (an error report from Loblaws). We ask that all our clients follow and respect the procedures below for each error.

  • Invalid Store Number Error Reports: Received when we receive an invoice with a store that is not in our database.

    When you receive this type of report, PLEASE email us the store number, the store name and the complete address completes including the postal code (no phone #). We will add the store to the database and then email you a confirmation that the update has been done. You will have to resubmit your invoice. We do not charge our clients for these types of error reports, however to eliminate costs, we ask that our clients please be proactive and SEND US the store number information before sending your invoices.

  • Loblaws Administrative Message with the error Customer Not Found: This report means that Loblaws rejected the invoice because you used an invalid store number. Access the SPS website (quickest option) and download the store # list for the correct store number or send an email to Loblaws @ cdm.sitesetup@loblaw.ca requesting the store # list (it may take a while for them to get back to you).

    When you have the right number, email it to us, along with the store name and the complete address, including the postal code (no phone #). We will add the store to the database and then email you a confirmation that the update has been done. You will have to resubmit your invoice. There are charges associated with the Loblaws Administrative Messages because this is a supplier error, not a Faxinating database error.
Your cooperation is greatly appreciated.